COVID-19 FAQ's

Questions

Answers

In what stage of the Governor’s Virginia Forward plan will Ocean Breeze Waterpark open?

We expect to be able to open under Phase 3 of the Virginia Forward Plan. The Virginia Department of Health, the Governor’s Task Force and the Governor’s Office have our plan for extensive safety measures for review.

Will capacity be limited at the water park?

To ensure proper social distancing, and because of state regulations, we anticipate that we will temporarily decrease park capacity. We will increase the capacity within the waterpark as updated state or federal regulations allow.

The tremendous size of our property allows us to safely social distance and we do not anticipate having to turn park visitors away. We will monitor the situation and post updates on our website.

Will the number of swimmers be limited in pools?

Yes, capacity will be limited in the Wave Pool, Adventure River, Hooks Lagoon Children’s Play area, and the Activity Pool. Capacities will follow guidelines in the CDC’s Model Aquatic Health Code. All other attractions create social distance as riders are dispatched and queue lines will have floor markings to maintain social distancing.

I have one-day tickets to the park. What should I do?
Tickets will continue to be valid through September 27, 2020. An operating calendar will be released once an opening day has been announced.  Check here for details.
How do I purchase tickets?

Admission tickets should be purchased online in advance to reduce face-to-face transaction. In person, ticketing transactions will be available upon request. You can purchase your tickets, here.

If I wait to buy my Season Pass will the price increase?

No. We will not raise or change Season Pass prices while the park is closed. Check back immediately after the park reopens to ensure you get our best offer.

Will I need to have my Season Pass processed on my first visit?

No, you will be able to enter the park once by scanning your voucher at the front gate.  We highly recommend taking advantage of our virtual pass processing and being able to pick up your season passes on your first visit.  

Will I be screened before entering the waterpark?

Yes, guest screenings will be completed at the front of the park, prior to entry. Guests are encouraged to complete a Self-Health check prior to coming to the park by taking their temperature and asking themselves the following questions. If the answer to any of the questions is yes, do not come to the park and plan to visit once you and your party are well.

  • Have you personally experienced any of the following signs or symptoms within the last 72 hours?
    • A temperature at or greater than 100.4° Fahrenheit (38° Celsius)
    • Coughing
    • Shortness of breath of difficulty breathing
    • Chills
    • Repeated shaking with chills
    • Muscle pain
    • Headache
    • Sore throat
    • New loss of taste or smell
  • Have you had close contact with any person known to have COVID-19 or that has demonstrated any of the signs or symptoms within the last 14 days?
How will queuing lines work on the ride towers?

Floor markings will be placed on the tower stairs every ten feet and families will be allowed to stand together. Once the line reaches the bottom of the stairs queuing will no longer be allowed to prevent long lines that extend into other socially distanced areas.  Guests will be asked to come back once there is room to line up on the stairs.  

When will Operation Splashdown be open?

We are in the final stages of building the ride and will be testing soon after. 

Will all employees wear masks in the waterpark?

All employees will be required to wear masks, with the exception of certain lifeguard positions and lifeguards making a distressed swimmer rescue.

Should guests wear masks in the waterpark?

We are recommending, but not requiring, guests to wear masks when in the waterpark. No masks will be allowed in the water or on attractions due to the safety hazards they could pose. Please leave your mask with your personal belongings when you’re going to be in the water or place it in a waterproof case.

Face coverings should not be placed on:

  • Children under 2 years of age
  • People who have trouble breathing
  • Anyone who is unable to remove the face covering without assistance.
Are cashless payments available?

Yes, Apple Pay and Google Pay are available at all Point-of-Sale locations. We also encourage the use of cashless payment. Cashless value can be added to Season Passes, single day wristbands or gift cards.

Season Passholders can add cashless payment to their Season Pass card through Mypass.  Cashless payment can also be added to single day wristbands or gift cards at the ticket booth and gift shop. We encourage electronic payments during this time.

What kinds of social distancing guidelines are you implementing at the park and how are you enforcing them?

Signs have been installed in all areas of the park to assist with these efforts.  We have floor markings on the ground to help you stay six feet away from others when you’re standing in line in common areas, and ten feet away when in ride queues and deck areas. Our dining areas have been set up to allow for social distancing. In-park messaging will remind all guests to remain ten feet away from people outside their household. We will have Safety Ambassador’s throughout the park to help with social distancing reminders. They will be highly visible with a neon yellow Safety Ambassador t-shirt. We’re doing our best to make it easy for you. All you need to do is remember to stick to the decals and stay distanced from other groups.  

Please Note: Social distancing is a shared responsibility between our guests and the park. While we will provide guidance, we count on our guests to follow these new protocols to help maintain the safest environment for all guests and our Team Members.

What other precautions are you taking to help prevent the spread of COVID-19?

On top of promoting social distancing with signage, in-park messaging, Safety Ambassadors, and floor markings to assist with social distancing, we installed additional signage throughout the park to promote personal hygiene standards and face covering usage in common areas. This signage includes, washing hands often with soap and water for at least 20 seconds and wearing face coverings in common areas when possible. Numerous hand-sanitizing stations have been installed throughout the park. In addition, all high touch areas have been placed on an enhanced cleaning schedule and certain items like Inner Tubes and Lifejackets will be sanitized/disinfected between uses.

What are your cleanliness and sanitizing standards and procedures?

The safety and well-being of our guests and team members has always been our top priority. We have specific, stringent sanitation protocols in place for every operating department. We have put in place plans to exponentially increase our sanitizing protocol and will continue to follow the guidance of state and local health agencies.

All guest and team member high-touch points including surfaces, railings, technology screens, handles and doors will be sanitized throughout the day as per regular policy. We have added hand sanitizer stations throughout the park.

Will Ocean Breeze Waterpark offer Junior Lifeguard Camp this year?

Yes, we will be offering Junior Lifeguard camp for sessions C and later. Please visit our Junior Lifeguard Camp page, here to get information about camp and the registration process.

Will cabanas be available?

Yes, cabanas and VIP’s will be available by reservation. Cabanas are thoroughly cleaned and sanitized between rentals. In addition, cabana menus will be available digitally or with a single use cabana menu.

Will free lifejackets be available?

Yes, they can be picked up at Guest Relations located to the right of Runaway Bay Wavepool. After use, please return your life jacket to Guest Relations. Life jackets will be sanitized after each use. 

May I get a refund for my season pass or one-day ticket?

Season Pass and One-Day tickets are non-refundable and will be valid in 2020. For Season Pass holders, we will be providing additional benefits and special events this summer when we re-open to help make up for the inconvenience. In addition, if you purchase by opening day 2020, your Season Pass will be extended to June 30th, 2021. You will have the opportunity to purchase the remainder of the 2021 season for an exclusive promotional offer. While these times are uncertain, we know that creating fond memories with your family will always be important and our team at Ocean Breeze Waterpark looks forward to welcoming you to the park this summer. We remain thankful for your support and patronage, now more than ever.

What is Ocean Breeze Waterpark doing for Season Pass holders to make up for the delayed opening?

You can see Ocean Breeze Waterpark’s policy for Season Pass Holders on the Season Pass page of our website.

Are you still hiring for the 2020 season?

Yes, we are still accepting applications for seasonal staff this season. If you are interested in applying, please click here.

How do I contact Guest Relations?

The fastest, best way to contact us is by emailing [email protected]. Please note that the volume is especially high right now so it may take longer than normal for us to get back to you.

If you have a season pass specific question please message [email protected].